Contact and support
One address, answered by a person who can open your account and check the number with you.
Where to write
Everything goes to info@manteiq.com: a figure that looks wrong, a connection that will not link, billing, a feature you need, a security report. No ticket form, no bot, no first-line script.
Answered Monday to Friday, 9:00 to 18:00 Europe/Vilnius. The target is a reply the same working day and at the latest the next one. Outside those hours the syncs, alerts and briefings keep running on their own, and mail waits for the morning.
What to include so the first reply solves it
Most exchanges end in one round when the mail carries these. None of them are required.
If a number looks wrong
Send it. This is the most useful mail we get and it is never read as a complaint.
Your shop, Analytics and the ad platforms each count a sale differently, so two of them disagreeing is ordinary, and ManteIQ shows both rather than picking a winner. ManteIQ disagreeing with your own back office for the same window is not ordinary. Give us the window and we re-run the reconciliation against your real orders, then tell you which side is wrong, including when it is ours.
Billing, invoices and refunds
Most of it is self-serve in Settings, then Billing: change plan, switch between monthly and yearly, update the card, cancel, and open the Stripe portal for every past invoice.
Write to us for the rest: a VAT number or company name added to an invoice, a plan that does not fit the number of shops you run, or a charge you do not recognise. We do not refund part-months, but if ManteIQ failed to deliver what you paid for, say so and we will make it right.
Security reports
Send anything security-related to info@manteiq.com with "Security" in the subject and it jumps the queue. Tell us what you found, how to reproduce it, and how you want to be credited.
There is no paid bounty. What we ask in return: test only against your own account, never against another merchant's shop or data, run no load or denial of service tests against production, and give us a reasonable window to fix it before you publish.
Your data
Delete the account yourself in Settings, then Account, and everything goes immediately. For a copy of your data, a correction, or a deletion confirmed in writing, email info@manteiq.com and we answer within thirty days. If that answer does not satisfy you, the Lithuanian State Data Protection Inspectorate (vdai.lrv.lt) or your own supervisory authority will hear it.
Running a business on ManteIQ: the processing terms and the full sub-processor list are on the Processing page.
Who you are writing to
MB Mante strategy, a small partnership registered in Lithuania. Company code 308095245, registered office Liepų g., Klaipėda, Lithuania.
Small enough that the person who answers the mail is the person who can fix it.